Use one of the following methods to contact us.

Pastel Correspondence

If you have created a PASTEL account, you should send us an email through the PASTEL system. Once you log into your account, click on "Send a Message" on the left-hand side of the page.

Online contact form

Click here for the Online Contact Form. Make sure your question is not already answered in the FAQ section!

Emergency : visa appointments within three days

If your visa appointment is scheduled within the next three days – and you sent your application over three weeks ago and have not yet heard from us – please send a fax to 202-944-6584 using the Campus France Fax Template.

The fax should mention your name; Campus France number (visible in the upper right-hand corner of your online application, and which starts with “US______”); date when you mailed your documents to us; date of visa appointment; consulate (where the appointment is set); scheduled departure date; and a phone number where we can reach you at all times.

Mailing address 

Campus France USA
4101 Reservoir Rd. NW
Washington, D.C. 20007

Telephone assistance 

You can reach the Campus France Team at the French Embassy everyday between 8h30 and 12h30EST. For emergencies, send a fax at 202 944 6584.